Home  > FAQs  >  58.Q:I received the goods but found out some of the products are broken and some of the packages seemed to have been opened by someone, what should I do ?

58.Q:I received the goods but found out some of the products are broken and some of the packages seemed to have been opened by someone, what should I do ?

2019-05-10

A:First we want our clients to always remember this: do not sign for any goods from the couriers with damaged outside packages !
We only be responsible for product damage caused by improper packing by our side. Since it's hard to make judgment for whose fault that was, we require our clients always send us proof such as pictures to identify the situation.

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Hi there glad to meet you! This is Davidson, the global sales manager of KISSTOY. If you interesting our products and would like to cooperate with us, kindly leave your information and content of your inquiry below, or send to my email address: davidson@kisstoy.com I will get back to you as soon as possible. Thank you and have a nice day!
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