1.Q:Are you a manufacturer or trade company?
A: we are international trading company, our mission is to provide luxurious sex products and great service to sex toy dealers all over the world.
2.Q:Do you charge sample fee?
A: Yes, we do. but sample fee will refund to your next order.
3.Q:How long does it take to ship out the sample?
A: Generally speaking within 6days.
4.Q:Which methods of payment can be acceptable to you.
A: We usually accept Western Union, PayPal and TT (30% in advance and 70% before shipment).
5.Q:Can you provide us with CE&RoHS certification?
A: Yes, we can ,most of our current products with CE&RoHS certification, meanwhile assist you to do the certificate verification for others.
6.Q:Is the material safety to health?
A: Yes, it is. the material of product is food grade and non-toxic, free-phthalate, odorless.
7.Q:What is you lead time?
A: 3-5 days for product in stock, 15-20 days for OEM&ODM and bulk Orders.
8.Q:What payment term your offer?
A: We accept TT, Western Union, Money gram, PayPal, assurance, etc.
9.Q:What about your after-sale service?
A: We provide 12 months quality warranty, if there are any defective product, free new one will be offered in the next shipment or next order.
A:There may be additional duties, fees or taxes raised by the authorities in your country. You will need to take care of them yourself when receiving the shipment.
11.Q:The voucher is not in my currency, what will I receive?
A:You will receive a voucher with the equivalent of the dollar amount in your currency.
12.Q:How do I track my order?
A:If you have any questions about the delivery of your purchase or need help tracking it, please contact firstname.lastname@example.org
13.Q:Is it safe to use a silicone-based lubricant with my KissToy product?
A:KISS TOY recommends that you not use a silicone-based lubricant with your KISS TOY product, as this could make the silicone permanently tacky. A water-based lubricant is the safest option. If you wish to use a silicone-based lubricant, perform a patch-test first. You should also never use massage oil or hand cream as lubricants.
14.Q:Can I use my KissToy product in the shower?
A:All products currently sold on KissToy.com are waterproof to 1 m. Some earlier, non-waterproof KISS TOY products are still available for purchase in store, so if your product was not purchased on KISSTOY.COM, please refer to its packaging or contact Customer Care.
15.Q:What is the difference between a vibrator and a dildo?
A:While the shape is similar, a vibrator is battery-powered and vibrates, while a dildo has no battery and does not vibrate.