Contact
Last updated: 17 September 2026
Talk to us
Something wrong with an order, a question before you buy, or a warranty claim — one address reaches us for all of it.
service@kisstoy.com
Monday to Friday, 9:00–18:00 (GMT+8). We reply within one business day. Messages sent over a weekend are answered on Monday.
To make it faster
Include your order number. If something is wrong with a product, a short video usually settles it on the first message — it saves you a round of questions and it saves us guessing.
What we can help with
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Before you buy |
Which product suits you, how something works, what is in the box |
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Your order |
Where it is, changing an address before dispatch, cancelling before dispatch |
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Returns |
Starting a return, where to send it, where your refund is |
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Warranty |
Claims within the 12-month warranty — 24 months if you registered — and registering a product |
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Everything else |
Wholesale, press, partnerships — same address, we will route it |
Company details
[COMPANY NAME] [REGISTERED ADDRESS]
Before you write
Two pages answer most of what arrives in our inbox:
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Shipping — how long it takes, where we ship, tracking, customs
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Returns & Warranty — the 30-day window, the hygiene rule, how a claim works
18+ only
This website sells products intended for adults and is not suitable for anyone under 18. By continuing to use this site, you confirm that you are at least 18 years old, or the age of majority where you live if that is higher.